Engagement Manager
Key Responsibilities
A Digby Engagement Manager is responsible for the day-to-day interaction with customers during an implementation. An Engagement Manager also has a keen knowledge of the company's product offerings and can clearly communicate the products’ capabilities and best implementation practices to customers. This position focuses on product enablement to bring about a successful launch of Digby offerings for the customer. Engagement Managers will form the first impression of the company during deployments and will serve as the connective fiber between the customer and the rest of the Digby team during the customer's implementation process.
Key activities include:
- Working with customers and project resources in scoping and estimating, including authoring Statements of Work
- Cultivating good professional working relationship with customer project stakeholders
- Planning and executing on-site Project Kick-offs
- Project Management throughout the implementation cycle
- Functional requirements gathering and effective communication to production teams for efficient deployment & customization
- Resolving configuration defects during a Professional Services engagement
- Mobile commerce Best Practices consulting
- Assisting customer with deployment/launch plans
- Conducting End-user training and Train-the-trainer training where needed
- Inventing and defining critical business tools and processes to enable the success of Digby'a service offerings
- Customer transition to support/operations teams
- Maintaining relationship with customers post-implementation
A Digby Engagement Managers can expect:
- A Fast-paced work environment, working with several customers, prospects, and partners at one time
- High degree of individual accountability for personal and project performance
- Enjoy social interaction, especially with customers
- Approximately 20-40% travel, mainly to customer sites for kickoffs, training and other face-to-face interaction
Required Skills and Experience
- 5+ years work experience in the technology sector, specifically with Internet and Web-based technologies
- 3+ years project management experience
- 3+ years relevant consulting work
- Proven ability to work with customers: resolving issues, guiding to compromise where needed and keeping the customer on track for deployment timelines
- Proficiency in Microsoft productivity tools (Windows Explorer, Word, Power Point, Excel, Outlook)
- Proficiency with Microsoft Project
- Working business knowledge of HTML, XML, CSS, Javascript
The ideal candidate would also have the following experience
- 3+ years work experience in the Business-to-Business Software-as-a-Service/ASP business model
- 2+ years working in the mobile sector
- 2+ years experience with ecommerce technologies
- 2+ years experience in marketing or working with marketers in a consulting capacity
- 2+ years in readership attraction, search engine optimization, and community development
- Technical background in and knowledge of HTML, XML, CSS, Javascript, and Java or C# and iphone/android development
Candidates must reside in or be willing move to Austin, Texas, at their own expense.
